Right of revocation

Revocation policy

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which

• you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
• you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
• when you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or items;
• on the day on which you or a third party designated by you, who is not the carrier, took possession of the first goods, if goods are delivered regularly over a specified period of time as part of an order.

To exercise your right of revocation, you must inform us (Reusch International SpA - AG, Innsbruckerstraße 33, 39100 Bolzano, Italy) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email to service@reusch.com). You can use the attached sample revocation form for this purpose, but this is not mandatory.

To meet the revocation deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
 

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
 

Grounds for exclusion or expiry

The right of revocation does not apply to contracts

• for the delivery of goods that are not prefabricated and are made to customer specifications or clearly tailored to personal needs (such as products with your name printed on them).

The right of revocation expires prematurely in the case of contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.