Frequently asked questions

General questions

To which countries do we deliver?
At the moment we are only selling to customers from the European Union. If your are visiting our website from a country outside the European Union you see all our products, but unfortunately you cannot order them.
 
But hopefully you will find your Reusch Product at a retailer in your country.
Where can I find my customer account?
You can find your personal customer account in the right top navigation at the flag "My Account" or click the button to get to the login page.

Go to login
What can I do with the search?
To search the Reusch online shop simply type in any search term, product name or number in the panel in the header of the shop.
What purpose serves the favorites?
In the favorites you can save products without add them to your basket directly. Simply click the star-symbol at the article of you choice in the article-list or the article-card and add the product to your favorite-list.
From you favorite-list you have direct access to the article without having to search in the online shop.
How does an order work?
Our offer is binding. With your order you make a binding offer to us to conclude the contract with you. The contract is concluded with the dispatch of your order to us. You will receive an order confirmation by e-mail.

If you have found the product you are looking for, you can view it without obligation by clicking on the product name or the product image. By clicking the button [add to cart] you can put the article in the shopping cart. You can view the contents of the shopping cart at any time by clicking the button [shopping cart] without obligation. You can remove the products from the shopping cart by clicking on the graphic [empty cart] or change the quantity with [+/-]. If you want to buy the products in your shopping cart, click on the button [Checkout] on the page "Shopping cart".

In the course of the further order process you set up with your first purchase optionally a customer account with us and select the dispatch as well as the payment method. In the last step, you will receive an overview of your order data under "Confirmation" and can check all details again and delete or change them under [back] or [change address]. You can also correct input errors by navigating backwards in the browser or canceling the order process and starting over. To complete the purchase, you must accept our terms and conditions and press the [Buy] button. This will send the order to us.

We save your order and the entered order data. We will send you an order confirmation by e-mail and then an order confirmation with all order details.

You also have the option to print both the order and the terms and conditions before submitting the order to us. If you have created a customer account with us, you always have access to the orders you have made.
Which payment options do I have?
PayPal
If you choose PayPal as your payment method, you will be redirected directly to the PayPal website. You can then easily and securely pay with your e-mail address and password. Your PayPal account will be debited directly with the amount of your shopping cart and you will receive a confirmation of the payment by e-mail. PayPal is the market leader in online payments. When paying via PayPal, your bank or credit card details are securely stored at PayPal and will not be transmitted to third parties. Your data is additionally protected by TLS encryption (successor to SSL). You will receive an email confirmation for each of your transactions, and you will always have an overview of all your account activity.

Credit card
We accept the major credit cards Mastercard and Visa. Your credit card will only be charged when we have handed over your order to our shipping service provider.

Questions to your customer account

How do I open a customer account?
You can simply create your personal customer account in the order process by clicking the radio button "New customer". After that you can login to your customer account with your e-mail address and your personal password on the register "My Account".
Which benefits do I have with a customer account?
After you have registered you will get to your personal area inside the shop. There you will find an overview at your customer account.

 

Login data

Get insight to your login-data and change them easily.

 

Billing address

In this area you can easily change your billing address.

 

Shipping addresses

Get insight in your shipping addresses, change them or simply create new ones.

 

My orders

Oversee all your purchased orders and have insight to all your invoices and delivery notes.

 
I forgot my password. What can I do now?
In case that you forgot your password you can easily request a new password. All you have to do is fill in your e-mail address that you use for your personal customer account at the Reusch online shop and we are going to send you an e-mail with further steps.

Request new password now

No answer found?

If you haven't found the answers to your questions you can also contact us. We are here for you to give you advice and support you with your problems.

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